Our Return Policy


Because each product is unique and customized for our customer's personal needs, THERE ARE NO REFUNDS ON ALL SALES THAT PRODUCTION HAS BEGUN, PRODUCTS ARE IN-PRODUCTION, SHIPPED, OR DELIVERED. In these situations, PromoKing San Antonio has a No Refund Policy. FULL REFUNDS May occur if the product purchased is out of stock or discontinued, or if the customer has been mischarged. IF AN ORDER IS CANCELLED BY THE CUSTOMER BEFORE PRODUCTION the customer may only be charged an artwork recreation fee of $50 per artwork revision.


Decorated apparel that is decorated in any way, such as screen printing or embroidery, is not returnable or refundable unless there is a manufacturing or screen printing claim. We always recommend ordering blank/non-printed apparel to make sure that you are satisfied with the garment quality and sizes before ordering a full decorated order. NOTE: If the wrong sizes are ordered on decorated apparel, the items are not refundable

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